Your privacy is our priority. This document transparently explains how haotogel collects, uses, protects, and respects the personal data of every member in Malaysia.
We have built a comprehensive data protection system so you can play with peace of mind, without worrying about your personal information being exposed.
All data transmitted between your device and haotogel servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions worldwide.
You have the right to access, amend, transfer, or request deletion of your personal data at any time by simply contacting our support team.
Haotogel does not sell, rent, or disclose your personal information to any third party for advertising or marketing purposes without your explicit consent.
Your data is stored in data centres protected by strict physical and digital access controls. Internal access is granted only to authorised personnel.
We use cookies solely to enhance your browsing experience. You can manage your cookie settings at any time through your browser settings without affecting the core functionality of the platform.
You can opt out of receiving marketing communications from us at any time by updating your notification settings in your account or by contacting our team.
This Privacy Policy describes haotogel's privacy practices regarding the collection, use, and protection of your personal information. By using the haotogel Platform, you agree to the terms of this policy. Please read it carefully and contact us if you have any questions.
Haotogel ("We", "Platform") values the privacy of every member who uses our services. This Privacy Policy applies to all personal information we collect through the haotogel.bio website, the haotogel mobile app, and all our official communication channels.
As a responsible online gaming platform, we adhere to international data protection principles when handling your personal information. This policy is crafted to give you a clear and honest overview of our data management practices — not merely a formality, but our genuine commitment to your privacy.
This policy covers all users who register or use the haotogel platform, including those accessing the platform via mobile device, tablet, or personal computer in Malaysia and other permitted countries.
We collect various types of information for the purposes outlined in the following sections. Below are the categories of data we collect:
When you open a haotogel account, we require basic information such as your full name, date of birth, email address, phone number, and password. This information is needed to verify your identity and confirm that you meet the minimum age requirement.
To comply with KYC (Know Your Customer) requirements, we require a copy of your identity document such as MyKad, passport, or valid travel document, proof of current address, and proof of the payment method used.
When you make a deposit or withdrawal, we record transaction details including payment method, amount, and timestamp. We do not store full credit or debit card numbers — payment data is processed through verified third-party payment processors integrated with our system.
We record your gaming activity, including the types of games played, betting amounts, wins, session duration, and usage patterns. This data is used to enhance your experience and ensure compliance with responsible gaming policies.
We automatically collect technical information such as IP address, browser type, operating system, device model, general location data (city/state level), and server log data. This information helps us detect security threats and improve platform performance.
| Data Categories | Example | Mandatory |
|---|---|---|
| Registration | Name, email, phone number, date of birth | Yes |
| KYC | MyKad, proof of address, payment documents | Yes |
| Financial | Transaction records, payment methods | Yes |
| Game Activity | Betting history, wins, sessions | Partial |
| Technical | IP, browser, device, logs | Auto |
| Marketing | Notification preferences, campaign responses | Options |
Every piece of information we collect has a clear and legitimate purpose. We do not process your data for purposes other than those stated below, except with your explicit consent or as required by law.
We apply the principle of data minimisation — meaning we only collect information that is strictly necessary for the stated purpose, and nothing more.
Haotogel does not sell your personal data to any third party. However, in certain limited situations, we may share your information with the following parties:
All third parties who receive your data are required to comply with security and confidentiality standards equivalent to those of haotogel. We do not permit them to use your data for independent marketing purposes.
We invest seriously in our data security infrastructure. The following technical and organisational measures are in place to protect your personal information from unauthorised access, loss, damage, or accidental disclosure:
While we implement the best security measures available, no system can be guaranteed 100% secure. Should any data security incident occur that affects your information, we will notify you within a reasonable timeframe in accordance with legal requirements.
The haotogel platform uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and support platform functionality. Below are the types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect your platform experience and functionality.
As a haotogel member, you have the following rights regarding your personal data. All rights requests can be submitted to our support team and will be processed within 30 business days:
You have the right to request a copy of all personal data we hold about you.
You can request correction of any inaccurate or incomplete data we hold about you.
You may request deletion of your data in certain circumstances, subject to our legal obligations.
You can object to the processing of your data for direct marketing purposes at any time.
You have the right to receive a copy of your data in a machine-readable format for transfer to another provider.
In certain circumstances, you may request a temporary restriction on the processing of your data.
We retain your personal data for as long as necessary to fulfil the original purpose of collection and to comply with legal obligations. The following are our general data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
The haotogel platform is not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors.
If you are a parent or guardian and become aware that your child has provided us with personal information without your consent, please contact our support team immediately. We will take action to delete that information and close the associated account as soon as possible.
Haotogel enforces strict age verification during the registration and KYC process. Any account suspected of belonging to a minor will be suspended immediately while an investigation is conducted.
Haotogel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or new technologies. The "Updated" date at the top of this page will be revised each time an amendment is made.
For material amendments that significantly affect your privacy rights, we will notify you via your registered email or a prominent notice within the platform before the changes take effect. Continued use of the platform after amendments are published will be considered acceptance of the revised policy.
We encourage you to review this page regularly — approximately every three months — so you are always informed about how we handle your data.
If you have any questions, concerns, or wish to exercise your privacy rights, our data protection team is ready to assist. You can reach us via:
When submitting a privacy rights request, please include your registered full name and account email address for identity verification. We will not process requests without identity verification in order to protect the security of your data.